Business Video Roundup: Customer Service Tips, Bosses vs. Leaders & Empowering Employees
Are you a boss or a leader? That’s one of the questions explored in this week’s roundup of great videos for entrepreneurs and business owners, and finding out the answer to that question could help you become a better manager and business owner overall. Also on deck: Marie Forleo drops four customer-service tips that will make your business stand out, Clear Automation CEO John Deblasio talks about the importance of empowering employees, and Brian Tracy stresses the power of business coaching.
Marie Forleo: 4 Customer Service Secrets to Help Your Business Take Off
If your business delivers excellent customer service, the ripple effects can potentially be felt far and wide. Not only can it have a positive impact on the lives of your customers, it can help increase positive word-of-mouth for your business, ultimately giving a boost to your bottom line. In this 10-minute video, Marie Forleo breaks down four simple strategies that can help you ace customer service, keep your customer base growing, and keep your existing customers coming back for more.
Tony Robbins: Learn How to Manage People and Be a Better Leader
Presented by Evan Carmichael, this 12-minute video showcases sterling advice from Tony Robbins on how to manage people more effectively and be a better leader. One important takeaway: listen to people.
Jack Canfield: Bosses vs. Leaders – Which Are You?
Are you a boss or a leader? Bestselling author Jack Canfield lays out why understanding the difference between the two will help you become a better manager, business owner, trainer, and more.
CEO John Deblasio on the Importance of Empowering People
In this quick three-minute video, Clear Automation CEO John Deblasio attributes the success of his company largely to empowering his team of highly trained employees to make decisions. Employees shouldn’t be treated like robots—empower them!
Brian Tracy: The Power of Business Coaching
Going it alone in business can be tough. Brian Tracy talks about the benefits of having an experienced mentor or coach that you can rely on as you go through your journey. Once you have some success or experience under your belt, you can be a business mentor to other entrepreneurs and help them avoid the pitfalls that you may have encountered along the way.
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Part of our Honest Answers series — straight talk about financing a growing business.
You did everything right. You landed the bigger customer, won the contract, or saw demand climb faster than you expected. So you went to the bank for a line of credit or a term loan to fund the growth — and the bank said no.
It stings, and it doesn’t always make sense.…
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There’s a particular kind of failure that blindsides good companies. It doesn’t come from losing customers, botching a project, or getting undercut on price. It comes from winning — specifically, from landing the exact large, creditworthy, name-brand customer the founder has been chasing for years. The contract closes, everyone celebrates, and four months later the company can’t make payroll.
We call this the growth trap, and it’s one…
How Much Does Invoice Factoring Cost — and How Is My Rate Determined?
It’s the first question almost every business owner asks us, and it’s the right one to ask: what is this actually going to cost me? A lot of factoring companies get vague here. We’d rather just show you the math.
Here’s the short version, and then we’ll break down every piece of it: most of our clients pay an average discount rate of about 4.4% per invoice, and…
