Business Video Roundup: Customer Service, Problem Solving & Narrative Thinking
In this week’s business video roundup, one of Portland’s oldest companies reminds us why customer service will always be one of the biggest keys to success, bestselling author Frank Rose explains why narrative thinking is essential in business marketing today, and Gary Vaynerchuk reveals what he would do if he owned your business (kind of). Plus, Mark Cuban gives a few tips on growing your business post-pandemic, while Brian Tracy runs down his five-step formula to help solve any problem that comes your way.
This Company Has Been Around for 135 Years. The Key to Its Success? Customer Service.
Portland’s oldest awning manufacturer, Pike Awning, has been in business since 1891. In this 12-minute interview, co-owner Andy Spearing reveals that the primary key to Pike Awning’s success and longevity is customer service. “I’d rather lose money than make a customer unhappy,” he says.
Narrative Thinking: Why It’s Critical in Business Today
In this 37-minute discussion from Columbia Business School, Frank Rose argues why the key to persuasion is not reasoning, as many believe, but storytelling. He reveals how most successful businesses and marketers use narrative thinking to build their products and brands. Rose’s upcoming book, The Sea We Swim In: How Stories Work in a Data-Driven World, deals with this subject in even more depth.
What Would GaryVee Do If He Owned Your Business?
From the NoBullCON event, Gary Vaynerchuk answers a wide range of questions about how to build and grow five different businesses. These businesses are in different industries, at different places in their trajectories, and have different end goals in mind. Lots of wisdom dispensed in Gary’s signature no-nonsense fashion.
Inc.: 4 Tips Mark Cuban Says You Must Do to Be Successful
The Shark Tank investor has a few tips for business growth post-pandemic.
Brian Tracy: 5 Step Formula to Solve Any Problem
Brian Tracy reveals his five-step formula for solving virtually any problem. His advice won’t work miracles, but it will help you think critically and solve problems in an orderly fashion.
READ MORE FROM AMERICAN COMMERCIAL CAPITAL
What Makes the Best Factoring Company in Houston? An Honest Answer From Someone Who Runs One
Short answer: There is no single best factoring company in Houston. There is a best factoring company for your business, and which one it is depends on your invoice size, your industry, your customers’ credit, how much hand-holding you need, and how much you’re willing to pay for speed. This article gives you the criteria to figure that out — including the questions that will get you an honest…
Survival Skills for Entrepreneurs: Growing a Business Without Running Out of Cash
I’ve been in the factoring business since 1993, and I started American Commercial Capital in 2003. That means I’ve spent more than thirty years looking at the inside of small companies — their invoices, their aging reports, their customer lists, their payroll cycles.
It’s an unusual vantage point. A banker sees a polished loan package. An accountant sees last year. I see what’s happening this week, in real…
What’s a UCC-1 Filing, and Why Does My Factor Need One?
Part of our Honest Answers series — straight talk about financing a growing business.
Somewhere in the factoring agreement, usually right about where you’re feeling good about the deal, you’ll hit a line that says the factor will file a UCC-1 against your business. And for a lot of owners, that’s the moment the stomach tightens. A lien? Against me? I thought I was the one getting paid…
