Business Video Roundup: Customer Service, Problem Solving & Narrative Thinking

Posted on 28.May.2021 by Mike Winters | @amcomcap

Customer service executive working at office

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In this week’s business video roundup, one of Portland’s oldest companies reminds us why customer service will always be one of the biggest keys to success, bestselling author Frank Rose explains why narrative thinking is essential in business marketing today, and Gary Vaynerchuk reveals what he would do if he owned your business (kind of). Plus, Mark Cuban gives a few tips on growing your business post-pandemic, while Brian Tracy runs down his five-step formula to help solve any problem that comes your way.

This Company Has Been Around for 135 Years. The Key to Its Success? Customer Service.

Portland’s oldest awning manufacturer, Pike Awning, has been in business since 1891. In this 12-minute interview, co-owner Andy Spearing reveals that the primary key to Pike Awning’s success and longevity is customer service. “I’d rather lose money than make a customer unhappy,” he says.

Narrative Thinking: Why It’s Critical in Business Today

In this 37-minute discussion from Columbia Business School, Frank Rose argues why the key to persuasion is not reasoning, as many believe, but storytelling. He reveals how most successful businesses and marketers use narrative thinking to build their products and brands. Rose’s upcoming book, The Sea We Swim In: How Stories Work in a Data-Driven World, deals with this subject in even more depth.

What Would GaryVee Do If He Owned Your Business?

From the NoBullCON event, Gary Vaynerchuk answers a wide range of questions about how to build and grow five different businesses. These businesses are in different industries, at different places in their trajectories, and have different end goals in mind. Lots of wisdom dispensed in Gary’s signature no-nonsense fashion.

Inc.: 4 Tips Mark Cuban Says You Must Do to Be Successful

The Shark Tank investor has a few tips for business growth post-pandemic.

Brian Tracy: 5 Step Formula to Solve Any Problem

Brian Tracy reveals his five-step formula for solving virtually any problem. His advice won’t work miracles, but it will help you think critically and solve problems in an orderly fashion.

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Roy Brooks and American Commercial Capital, LLC, has provided invoice-factoring services to Houston-area small businesses since 2003. We work with businesses in San Antonio, Dallas, Austin, Fort Worth, Beaumont, Port Arthur, Corpus Christi, and other nearby Texas cities.

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Business Video Roundup: Overcoming Challenges, Selling Your Business & More

Business Video Roundup: Overcoming Challenges, Selling Your Business & More

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In this week’s business video roundup, several business leaders from top companies discuss how they create and sustain an entrepreneurial culture, Alibaba’s John Caplan talks about how entrepreneurs can use technology to easily source and sell around the world, and Patrick Bet-David goes over the ins and outs of hiring an investment banker to sell your business. Plus, Brian Tracy has five body-language tips…

Mike Winters 17.09.2021

Business Video Roundup: The Future of Work, Advice from Squarespace CEO & More

Business Video Roundup: The Future of Work, Advice from Squarespace CEO & More

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In this week’s roundup of great videos for entrepreneurs and business owners, some of the top economists in the nation offer their thoughts on the future of the workplace in the U.S., Columbia Business School Professor Stephan Meier hosts a webinar exploring five key decisions business leaders will have to make regarding the future of work moving forward, and Patrick Bet-David discusses one of…

Mike Winters 10.09.2021

5 Reasons to Use Invoice Factoring to Supercharge Your Business Cash Flow

5 Reasons to Use Invoice Factoring to Supercharge Your Business Cash Flow

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If your business is suffering from a cash-flow crunch, don’t despair. Cash-flow issues plague even the most successful businesses. Maybe your business is struggling to keep up with payroll due to slow-paying clients, or perhaps there are opportunities for growth that you can’t chase down because you don’t have the cash flow to finance them. The bottom line is that you need more consistent…

Mike Winters 3.09.2021


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